ElectricForester.co.uk - Standard Terms And Conditions

Electric Forester Investigations Ltd.

Standard Terms and Conditions

Instant Appraisal Service

Remote Survey Service

On-Site Surveys & Investigations:

1.1.0 Once we agree a convenient date for the on-site survey, we will start our research and request a deposit payment of 25% of the agreed fees and mileage. The 25% deposit is payable with your order.
1.2.0 For the avoidance of doubt, all Electric Forester on-site investigations are preceded by a short questionnaire and an on-site consultation that is designed to ensure that the scope and objectives of the investigation are clear and that expectations are agreed.
1.3.0 After the survey, a confidential report and optional DVD are produced, normally within 10 working days and posted by recorded delivery.
1.4.0 The 75% remaining balance is due within 7 days of receipt of the report.
1.5.0 Electric Forester does not offer guarantees but our trading policy is: 'your money back if not completely satisfied'.
1.6.0 Electric Forester’s on-site investigation reports include additional explanation and interpretation by telephone or e-mail free of charge for a period of 3 months.
1.7.0 Electric Forester’s environmental electromagnetic radiation exposure investigations and measurements by necessity reflect conditions at the time of the investigation. Electromagnetic Radiation (EMR) is often highly dynamic and can change considerably from minute to minute, day to day and season to season.
1.8.0 The level of detail in our reports is designed to achieve the objectives agreed and support management of on-going electromagnetic exposure.
1.9.0 Electric Forester encourages clients to consider buying their own measuring equipment, either before or after an investigation to better monitor ongoing EMR exposure at home and in the wider world.
1.10.0 In light of the current controversy over risks associated with episodic and/or long-term low-level electromagnetic exposure, all interpretations and suggestions expressed are merely opinions.
1.11.0 Opinions offered on the exposure levels reflected in Electric Forester reports, and verbally, are based on levels that are known to affect people who are Electromagnetically Hypersensitive - EHS. Such levels are generally orders of magnitude below current official UK guidelines. Until more is known about EHS, people’s susceptibility and especially its cumulative effects, Electric Forester considers such a baseline consistent with the UK Government’s advice to follow the precautionary principle and is aimed at achieving exposure levels consistent with ALARA – As Low As Reasonably Achievable.
1.12.0 Electric Forester provides professional opinion in good faith and without prejudice.
1.13.0 Electric Forester will normally neither confirm nor deny the execution of an electromagnetic survey or investigation or the existence of any confidential material produced on client’s behalf to any third party, without the client’s express permission in writing, unless obliged to by UK law.
1.14.0 We will not pass on client details to any other organisation without permission.

E & OE

Additional Service Specific Terms & Conditions:

Optional video witness DVD.

2.1.0 The optional on-site Video Witness® DVD contains the investigator’s raw video notes. It may also contain some initial comments which may differ from the final report due to the unfolding nature of the investigation. The DVD is not intended to be of broadcast quality or for publication. Electric Forester retains copyright to the footage and undertakes that it will not be used for any purpose other than generation of the client’s confidential report, without the client’s express permission.
2.2.0 The client undertakes that the optional on-site Video Witness® DVD video footage will be used solely to inform interpretation of the results of the investigation. Furthermore, the client undertakes that the footage will not be used for any other purpose without the express written permission of Electric Forester Investigations Ltd.

Instant Appraisal Service:

3.1.0 Electric Forester’s Instant Appraisal service provides same day professional investigator opinion drawn from experience of similar on-site electromagnetic investigations, aerial images and on-line data sources. By necessity, the opinions provided in writing and verbally, cannot be as firm as those derived from an on-site Electric Forester investigation.
3.2.0 For the avoidance of doubt, all appraisals are preceded by a telephone/e-mail consultation to ensure that the scope and objectives of the investigation are clearly agreed and that the property in question has been categorically identified.
3.3.0 Payment is required in full by credit/charge card before commencement of the investigation.
3.4.0 A verbal report is normally provided the same day. For instructions received after 15:00, the verbal report is provided the next working day. In any event, verbal reports are followed-up by a written summary by e-mail within 24 hours and will normally include property-specific suggestions aimed at reducing environmental electromagnetic exposure.
3.5.0 Electric Forester Instant Appraisal telephone consultations are recorded for the avoidance of doubt and to improve client experience.

Remote Survey Service:

4.1.0 Electric Forester’s Remote Survey service relies for its effectiveness on the skill and dedication of the client to collect useful information on which to base opinion drawn from experience of similar on-site electromagnetic investigations, aerial images and other on-line data sources. By necessity, the opinions provided in writing and verbally, cannot be as firm as those derived from a professional Electric Forester on-site investigation.
4.2.0 All Electric Forester Remote Surveys are preceded by a telephone/e-mail consultation to ensure that the scope and objectives of the client performed investigation are clearly understood and agreed. Based on experience of similar situations and the client-specific information provided, the Electric Forester Investigator will offer a range of equipment which he/she believes suitable for the client to use. Electric Forester Remote Survey telephone consultations are routinely recorded for the avoidance of doubt and to improve client experience.
4.3.0 The Electric Forester Remote Survey Service includes the supply of suitable electrosmog detection equipment to rent or purchase, an instruction manual/workbook, record sheets and an audio/CD-ROM which contains: sample sound files, additional record sheet templates and further guidance on how to conduct the investigation.
4.4.0 Payment authorisation in full by credit/charge card must be made in advance. Authorisation will be obtained for the full service fee plus equipment costs. Charge will only be taken upon order placement for the service fee, equipment rental and carrier charges. In the event that the client fails to despatch the rental equipment back to Electric Forester (in good order along with its original packaging materials) by the Electric Forester pre-booked carrier, within the 21 days rental period agreed, then the full equipment cost will be charged.
4.5.0 Electric Forester will agree collection of equipment to be returned within 21 days of the delivery date, at a date and time convenient to the client. Should clients have any difficulties in preparing the equipment adequately for despatch by the collection date agreed, they are urged to contact Electric Forester immediately to avoid an aborted collection fee. Failure to return the equipment will deem it to have been purchased and the full equipment purchase price will be drawn down from the prior credit/debit card authorisation.
4.6.0 Client Obligations: The Client undertakes to perform the survey/investigation within the time period agreed in order that Electric Forester may ensure an experienced professional investigator is available to provide help, guidance and interpretation. It is preferable that the investigation be attempted as soon as familiarisation with the equipment has been achieved so that if any difficulties are encountered, there may be sufficient time to remedy them within the time the equipment is available. In the event that a client is unable to collect sufficient data and return the record sheets before the expiry of the 21 rental period, the opportunity for further investigation may be lost unless the equipment is purchased.
4.7.0 In any event, if within 60 days of the client receiving the equipment, the client is unable or unwilling to complete the investigation and provide sufficient information on which to form an opinion, then, unless exceptional arrangements have been made, the fee will be forfeit.
4.8.0 The client may optionally include audio material and photographs and/or plans to aid the investigator's understanding. Any original material supplied will be returned by registered post.
4.9.0 A custom written report is produced by Electric Forester within 10 working days of the receipt of the filled-out record sheets. The result will normally include property-specific suggestions aimed at reducing environmental electromagnetic exposure based on the client data provided. The report is normally provided by e-mail but a single paper copy will be supplied on request.